Benoit

Hello Ryan, This issue is often when you mix output frequencies (which should be the same). My guess is your 1920x1200 is at 59.94 while your 3840x2160 is 60. An easy try is to switch to 1920x1080 which is normally 60 also and it should play fine... Best, Benoit

Hello Alexey, Please remove Apple Software Update and tell me if you still have the issue. Regarding the many instance, you should have one Watchout instance and one Watchpoint instance for each output so it seems your server has 4 displays... Regards, Benoit

Hello Alexey, We've already seen that. Can you post a list of the app shown in the add/remove program menu? Regards, Benoit

Hello Michael, We already did some interactive projection with a radartouch like system. You can have a look at some projects on our YouTube channel : https://www.youtube.com/watch?v=Xh0WmL9CGag https://www.youtube.com/watch?v=LRkYMUi_8MI Our system is based on the same kind of hardware than radartouch. It works great to start and stop tasks, it works well to move objects (but there is no inertia), it doesn’t work with pinch and zoom because the sensor is not enough accurate… The system integrate with Watchout so you don’t need programing skills. Send me a message if you want more information. Best, Benoit

Hello Kanalin, I think the NDI Connect Spark use NDI|HX which is a bit different than NDI. You need to install the NDI additional software to make it work. Best, Benoit

Hello Luminal, I've already seen some projectors with an inclination sensor to change the trapeze depending on the position of the projector... We've removed the option in the projector menu. Good luck! Benoit

Hello Kai, We have a 3rd party software named "Touch'In" that can forward TUIO to Watchout. Mail me if you're interrested to know more about it. Best regards, Benoit

Hello Hugo, Call me when you want to discuss your issue: +33631505778. Best, Benoit

You can create an html page that play video with html5 <video> tag. Benoit.

Really looks like WP1. There's only one miniDisplayPort? Can you send picture of your DP dongles also? And maybe try other one? Rgds, Benoit

Hi Franz, Is it a Watchpax 1 or 2? With watchpax 1 you need active miniDisplayPort dongles. Else can you remote control your unit from the production computer? Regards, Benoit

@DavidPatrick, and the Dynamic Image Server? Since 6.2 it's suppose to work well with videos...

Hi DavidPatrick, Just a stupid question and I’m curious: Watchout is a media player and it's totally designed to play video, so why do you want to use an other software to play video and stream it to Watchout? I had tested the streaming from VLC in NDI but just for geek testing purpose. I don’t see why you could need it... Best, Benoit

Hi PierreLuc, I use TCP habitually but it should be the same in UDP: gotoControlCue "Cue2" false "Timeline 1" gotoControlCue "Cue1" false "Timeline 1" Best, Benoit

Hi Pierre Luc, These kind of errors often come from the network. Can you describe your network set up please? Do you have other system running on the same network? Kind regards, Benoît

Hello Pierre Luc, If you open the specification window of your virtual display, did you check "Media preview : High quality"? Best regards, Benoit

Hello Mindopera, Why do you pause the main timeline? You can set a 10mn live cue in the main timeline and in the aux timeline triggered by the udp message you set a control cue that jump the main timeline at the end of the 10mn live cue. Benoit

Hi Raphael, Unfortunately no, it will not work. There is a limit of 6 displays per GPU (it seems to be a Windows limit, not sure why…). So if you plug 2 of your MST hub on your GPU, you will be only able to activate 6 displays. An other option is to use video processor to split one video output. For example the Datapath FX4. There are 2 down side of this: - First it’s much more expensive than a MST hub - Then it will limit the warping feature of Watchout Best, Benoit

Hello all, We discuss together with Jean Luc and it appears the show cache was corrupted. After deleting the show folder on the Watchpax and the Cache folder on the producer everything works fine. Hope it will help someone. Best, Benoit

Hi MisterK, That’s a big list ! It seems most of your issues are related to performance or stability of the server. May I suggest you should look to Watchmax or your local premium partner server (you’re based in France, no? It would be a pleasure to show you projects where we have 4x4K@50 per server with lots of video playing…) To answer some of your questions: - SpeedStep is supposed to be disabled on most CPU except for Xeon W, I don’t think your CPU is a Xeon W (https://www.intel.com/content/www/us/en/products/processors/xeon/w-processors.html) - HAP is definitively the best choice for encoding, yes you can lose a bit of time when encoding or uploading but it works so better. The time you spend in preparation is generally saved later… - If you start the explorer on the display server, yes you need to restart the server. But why do you need to start explorer? - Miro (correct me I I’m wrong) talked about ECC but it’s for system RAM and not GPU (GPU is another story). I don’t think you have ECC RAM on your computer. The ECC memory modules are server grade and the issues you are facing are not related to that I think. - Watchout 6.2.2 is still working with Windows 7 x64, if you’re not confident with Windows 10, stay to windows 7! Feel free to call me if you want to discuss. Best, Benoit

Hi Mister K, There is a know bug in the nVidia drivers, are you up to date? See release note : In Windows 10, Nvidia graphics cards could produce flickering image in a multi-display setup. This issue is resolved in Nvidia Quadro drivers 385.77 and Nvidia Geforce drivers 388.00, or later. Best, Benoit

Hi, Is it a USB model or a PCIe one? BR, Benoit

Hello, To share my personal experience, FFMPEG is nice because it adds some options not available with Adobe. But if something is not correct (like a missing or bad image in an image suite), FFMPEG will just raise a warning in red and give you a file, you can think the video is ok but an image is missing and you could see it when playing back in Watchout. So be careful and read the logs. Concerning the encoding time, my thinking is your resolution is about 4 times 4K, why should it be quicker than 4 times encoding a 4K video or 16 times encoding and HD video? Does it takes you a lot more time than 16 x HD@50 in MPEG2? Best, Benoit

Hi Matkeane, Did you try to rotate your producer laptop? It works fine for me... Benoit

Hello Alvaro, Did you check the field Rotation in the General tab of a display? Is it what you need? Benoit