Member mayunta Posted August 5, 2016 Member Report Share Posted August 5, 2016 Hello, I found a problem with the audio in the new version 6.1.2 .. Small clicks are heard on the channel output pairs (2,4,6 and 8) of the Display. They are very mild but when you amplify the outputs are heard. Has anyone encountered this problem? I returned to version 6.1.1 and the problem disappears. I hope your comments. A greeting. 0 Quote Link to comment Share on other sites More sharing options...
Erik Rönnqvist Posted August 16, 2016 Report Share Posted August 16, 2016 Hello! Could you be a bit more specific on the hardware used? Also, how is the audio played, embedded in a movie file, or as a standalone audio file? Which audio format are you using? If embedded in a video file, what kind of file and which codec? /Erik 0 Quote Link to comment Share on other sites More sharing options...
Member mayunta Posted August 16, 2016 Author Member Report Share Posted August 16, 2016 Hi Erik, the problem appears in the WAV files. With embedded files (eg .mp4) does not happen. I tried on different computers: - Windows 7 64 bit - ASUS SABERTOOTH X79 - INTEL CORE i7-3960X - W9100 AMD FIREPRO - RAID SSD KINGSTON also 2 laptops. This problem exists in both output minijack motherboard as an audio interface. A greeting. 0 Quote Link to comment Share on other sites More sharing options...
mikefynn Posted August 17, 2016 Report Share Posted August 17, 2016 Yeah, I had the same problem. Only on *.wav files and only on ver 6.1.2 Ended up having to render out the audio as a video file and tween out the opacity of the these new video / audio files. Please let us know when this is corrected, as I prefer using separate *.wav files for all videos, unless of course we can get a wav spectrum within the video preview on the timeline, much like the *.wav file receives, that would be great feature too. 0 Quote Link to comment Share on other sites More sharing options...
Erik Rönnqvist Posted August 29, 2016 Report Share Posted August 29, 2016 Hello! Good news is that we have managed to reproduce the problem here. We are working on it, and a fix will most likely be included in the next service release of Watchout. /Erik 0 Quote Link to comment Share on other sites More sharing options...
Pixel Native Posted August 31, 2016 Report Share Posted August 31, 2016 Hey Everyone, Ye, I am having the same problem, and its has caused issues for me on shows.. We need to get this problem sorted ASAP as would like to start using WatchOut 6.1.2 Audio mutitrack playback function, I am very happy with WatchOut 6 and love the upgrades but the audio playback needs some work. 0 Quote Link to comment Share on other sites More sharing options...
Steff Vernier Posted September 8, 2016 Report Share Posted September 8, 2016 Hi, It's the same for us can't wait for the update. 0 Quote Link to comment Share on other sites More sharing options...
nicb Posted September 9, 2016 Report Share Posted September 9, 2016 Hi, it's a pretty big deal for us, as well. The time for the upcoming shows with multi-channel setups is running out. Kind regards, Nic 0 Quote Link to comment Share on other sites More sharing options...
Steff Vernier Posted September 12, 2016 Report Share Posted September 12, 2016 Hi, we've experience an audio issue on our servers in WO6.1 with .wav playback. Occasionally (but often) the sounds pan to one side or an another or goes mono, it sounds like the phase is shifting a bit. If we stop the playback and start it again it sometimes go back to normal, (but we can't do that in show, can't we !) and the issue doesn't appear at the same location each time (so it doesn't look as a media issue.) It does that on different machines (WINDOWS 7) with different audio cards (Motu AudioExpress, Presonus audiobox, inboard audio card, and also on the audio out of the producer) It doesn't seems to do that on the audio embedded, but I really prefer to use separate audio as I'm using HAP and the embedded audio doesn't seems to play on the displays. I didn't update to 6.1.2 as it has the clicking issue http://forum.dataton.com/topic/2192-audio-problem-with-612/?hl=audio It seems to work on 6.0.2 Does someone have experience the same issue ? Would 6.1.1 changes something ? 0 Quote Link to comment Share on other sites More sharing options...
Member Rogier Tuinte Posted September 13, 2016 Member Report Share Posted September 13, 2016 This is exactly the same problem we had yesterday during a show. As a temporary 'solution' we used only one side (left) from the audio. The problem was still there but less annoying. This morning we tried to reproduce it in our office with different machines. With both versions. 6.1. and 6.1.1 it happens. It also happens offline - without a display machine connected.It happens with both, on machines with a onboard sound card and also with a external sound card from RME. Playback of the same audio file from outside Watchout works fine. Kind regards, Rogier 0 Quote Link to comment Share on other sites More sharing options...
Moderator jfk Posted September 16, 2016 Moderator Report Share Posted September 16, 2016 WATCHOUT 6.1.3 that addresses above issues is now available on Dataton.com 0 Quote Link to comment Share on other sites More sharing options...
Thomas Leong Posted September 16, 2016 Report Share Posted September 16, 2016 (edited) WATCHOUT 6.1.3 that addresses above issues is now available on Dataton.com The release notes for 6.1.3 say only the clicking sound has been solved, not the occasional loss of stereo or phase change. To Steff and Rogier, For this second audio problem with wav files, try Preferences > Audio Out > and enable 'Use Audio Renderers Own Clock'. That should mitigate the problem. From what has been explained to me by Support, the cause of the problem is that Watchout uses one audio renderer per channel in order to do mixing and mapping, and these renderers sometimes do not slave well to Watchout's clock resulting in the occasional phase changes. Also, using Microsoft's renderer does not allow Dataton much control. I think Dataton is working on a long term solution. Meanwhile, just be aware that with the solution pointed out above, 'very long audio clips might get slightly out of sync'. Edit: Additionally, be also aware that with the 'Use Audio Renderers Own Clock' enabled, the .wav file sometimes will / sometimes will not follow the preview cursor's jump but continue to play the .wav as if there was no jump to, i.e. as if set to free running. Thomas Leong Edited September 17, 2016 by Thomas Leong 0 Quote Link to comment Share on other sites More sharing options...
Steff Vernier Posted September 30, 2016 Report Share Posted September 30, 2016 Thanks, In deed, it solve the clicking sound. For me, the occasional loss of stereo or phase change was still on the Producer but, good news, not on the Displays (tested on servals machines). I didn't try the 'Use Audio Renderers Own Clock' on the producer but as I use only my displays to playback sound it is not to bad... 0 Quote Link to comment Share on other sites More sharing options...
Steff Vernier Posted November 7, 2016 Report Share Posted November 7, 2016 Finally, we experienced again the phase issue on a show, so it doesn't seems to be solved on 6.1.4 does somebody have the same issue than us ? 0 Quote Link to comment Share on other sites More sharing options...
Playground Posted November 9, 2016 Report Share Posted November 9, 2016 Steff We started experiencing this as well. On a multi-Track wav file. 0 Quote Link to comment Share on other sites More sharing options...
Moderator jfk Posted November 9, 2016 Moderator Report Share Posted November 9, 2016 There is a setting change you must make to address the phase issue in 6.1.4, if you do not make this change in settings, just installing 6.1.4 will not fix anything. Simply stating you are experiencing the phase issue with 6.1.4 does not help. Please indicate if you have made the settings change to correct the issue on the specific computer that is playing the sound. if you are playing sound from watchmaker, File - Preference - Audio Out - confirm 'Use Audio Renderers Own Clock' is checked ... If you are playing sound from watchpoint, Audio Out menu, confirm 'Use Audio Renderers Own Clock' is checked ... 0 Quote Link to comment Share on other sites More sharing options...
Steff Vernier Posted November 10, 2016 Report Share Posted November 10, 2016 My bad, I had tried "Use Audio Renderers Own Clock" on the producer and the phase issue was resolved, but occasionally the sounds start off sync with the image. I didn't tried that on the displays with my external sound card. I've done it today, it seems to work, but as it's intermittent issue and it might take a while to appear, I will make servals tests in different situations. 0 Quote Link to comment Share on other sites More sharing options...
Moderator jfk Posted November 10, 2016 Moderator Report Share Posted November 10, 2016 Note: there is a potential downside to the v6.1.4 "Use Audio Renderers Own Clock" Phase should not be an issue, but that method does not actively synch the sound to the timeline. It basically starts them in synch and the timeline and audio run free of each other. So, you may see synch drift on prolonged runs, but phase should not be an issue. BTW WATCHOUT v6.1.5b5 offers yet a third option. "Force Single Audio Renderer" When it is selected, the other options disable (gray out) This provides phase accuracy and timeline synch by bringing back the v5 audio playback method. Keep in mind that either "Use Audio Renderers Own Clock" or "Force Single Audio Renderer" disables any v6 audio channel re-assignment. watchpoint 6.1.5b5 watchmaker 6.1.5b5 If you are concerned about long run audio synch, you may request to be a beta tester and use this beta version. Contact your WATCHOUT Premium Partner to participate. My bad, I had tried "Use Audio Renderers Own Clock" on the producer and the phase issue was resolved, but occasionally the sounds start off sync with the image. I didn't tried that on the displays with my external sound card. I've done it today, it seems to work, but as it's intermittent issue and it might take a while to appear, I will make servals tests in different situations. 0 Quote Link to comment Share on other sites More sharing options...
Steff Vernier Posted November 11, 2016 Report Share Posted November 11, 2016 My tests shown that I still had the phase shift on the display computer, even with the Use Audio Renderers Own Clock, but less offten (2 times in 20 starts) As I prefer to play safe, we can stay on 6.0.2 that works and wait for the official 6.1.5 but as we rarely do multiple audio I look forward to use the Force Single Audio Renderer option 0 Quote Link to comment Share on other sites More sharing options...
kana Posted November 27, 2016 Report Share Posted November 27, 2016 Hello,I put a sound file (WAV PCM / 96kHz / 24bit / Stereo) into WO timeline and play.Then curiously, in almost 10 minutes play, I hear the Vocal in the sound stands on right side. I paused timeline and play again, Vocal come back to center.I think sound file is correct. When I play this sound file on Media Player, Vocal always stands on center. WO version is 6.1.4. Any help would be appreciated. Thank you. 0 Quote Link to comment Share on other sites More sharing options...
thickglass Posted December 1, 2016 Report Share Posted December 1, 2016 I got exactly the same problem, only with WAV files - hdmi qam modulator 0 Quote Link to comment Share on other sites More sharing options...
CitizenCaine Posted January 10, 2017 Report Share Posted January 10, 2017 Hi Dataton-Team, we have four systems in a fixed installation environment running and the phase shifting problem arises from time to time on every system! We are currently on version 6.1. The problem arises in stereo and eight-channel operations with .wav files. Two of the systems running with RME Fireface, the other two systems running with Dante Via. A timely update for this problem would be desirable. Kind regards CitizenCane 0 Quote Link to comment Share on other sites More sharing options...
CitizenCaine Posted January 12, 2017 Report Share Posted January 12, 2017 Update to the previous post. We tried the actual version of 6.1.4 with the setting of "Audio Renders own clock" on the display machines and the problem still exists. We went back to 6.1 since this version runs better in our eyes. kind regards 0 Quote Link to comment Share on other sites More sharing options...
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