Jason H Thompson Posted December 12, 2017 Report Share Posted December 12, 2017 When I double click on a show file (created in 6.1.6) after running the Watchout 6.2 installer, it tries to run the installer file. If I use the Watchout Production shortcut and open the show file that way, it opens as intended. I also had to add the .exe extension to the installer file I downloaded to get it to run. 0 Quote Link to comment Share on other sites More sharing options...
Moderator Miro Posted December 12, 2017 Moderator Report Share Posted December 12, 2017 Hi, this is a slightly embarrassing error in the installer resulting that .watch extensions are not associated with WATCHOUT. We corrected this and replaced the installer. Uninstall WATCHOUT, get the updated installer and install again. Your missing .exe extension problem seems a bit odd. Haven't seen that one before. What browser and OS are you using? 0 Quote Link to comment Share on other sites More sharing options...
Member Quim Posted December 12, 2017 Member Report Share Posted December 12, 2017 Hi, I realised now you can't choose where to install WO, it does in a WATCHOUT folder in the main root of the main system disk. Later can copy to another folder but it's like a bit mess. 0 Quote Link to comment Share on other sites More sharing options...
Dataton Partner Michael Posted December 12, 2017 Dataton Partner Report Share Posted December 12, 2017 Quim,I think you missed the tab where you can choose the option to select the installation folder.Regards,Michael HDigital AV - ISRAEL 0 Quote Link to comment Share on other sites More sharing options...
Guest DavidA Posted December 12, 2017 Report Share Posted December 12, 2017 When I double click on a show file (created in 6.1.6) after running the Watchout 6.2 installer, it tries to run the installer file. If I use the Watchout Production shortcut and open the show file that way, it opens as intended. Thank you for reporting this, Jason! We have sent information to all who downloaded the installer file with this problem to make them aware of the problem. Best regards, David 0 Quote Link to comment Share on other sites More sharing options...
Member mayunta Posted December 13, 2017 Member Report Share Posted December 13, 2017 Hi, In the View Stage List, the name column does not save the size in the layout presets when you change the size of the column. In version 6.1.6, it did not either. Best regards, Miguel 0 Quote Link to comment Share on other sites More sharing options...
Moderator jfk Posted December 13, 2017 Moderator Report Share Posted December 13, 2017 It would be more effective if bug reports are sent to support_at_dataton.com replace _at_ with @, trying to confuse the crawlers Feature suggestions can be placed here: Feature requests? - POST here 0 Quote Link to comment Share on other sites More sharing options...
rufus Posted December 13, 2017 Report Share Posted December 13, 2017 Hello, in new version (6.2) don't work audio. I can not switch audio playback to Default DirectSoundDevice. Only "none" or "Realtek" Windows 8.1 Warning: Multi channel audio renderer is not available. the sound goes through hdmi to onkyo. 0 Quote Link to comment Share on other sites More sharing options...
Moderator Miro Posted December 16, 2017 Moderator Report Share Posted December 16, 2017 Hi, if you get a warning that "Multi channel audio renderer is not available" this indicates that WATCHOUT wasn't properly installed. This can occur if you update the WATCHOUT version on the display server through the production computer without running WATCHOUT (WATCHPOINT) as admin on the display server. Solution to this problem: Uninstall WATCHOUT on the display server Install WATCHOUT 6.2 on the display server In the update process of WATCHOUT 6.2, important components needs to be installed and without administrative rights this is not possible. The installer elevates it's privileges to get administrative rights but WATCHOUT doesn't (because this involves user interaction which might be hard on the display server). Therefore it's recommended to run WATCHOUT on the display server (WATCHPOINT.EXE) with administrative rights in order to get the remote software update working correctly. Otherwise files will get copied but not installed. 0 Quote Link to comment Share on other sites More sharing options...
Luca Posted December 20, 2017 Report Share Posted December 20, 2017 Audio cue don't work in loop+freerun mode. If i place a wave file and pause on it, it stops playing even of I set loop and freerun. Is it a problem of my computer only or a bug of 6.2? Same computer with 6.1.6 works fine 0 Quote Link to comment Share on other sites More sharing options...
Erik Rönnqvist Posted December 21, 2017 Report Share Posted December 21, 2017 This is a bug in 6.2, which has now been fixed. The fix will be included in Watchout 6.2.1. /Erik 0 Quote Link to comment Share on other sites More sharing options...
Thomas Leong Posted December 22, 2017 Report Share Posted December 22, 2017 Here's another bug which I'm not sure others are experiencing. Opening a simple one media item .watch file (originally created in 6.2), the Production interface will start up, but hangs trying to populate the various windows. I have to stop Production with Task Manager, go the folder and delete the particular show cache, then .watch file will open properly. Occurs regardless whether the .watch file is opened with Production's startup interface, or by clicking on the .watch file itself. Does not occur with v6.1.6. Thomas Leong 0 Quote Link to comment Share on other sites More sharing options...
Michele Dallaglio Posted December 26, 2017 Report Share Posted December 26, 2017 Is it normal that using the save preset, when I recall the saved preset all the tasks go to stop and I lose the connection with the display ??? 0 Quote Link to comment Share on other sites More sharing options...
Moderator Miro Posted December 28, 2017 Moderator Report Share Posted December 28, 2017 Thomas, compared to 6.1.6 the selected audio device is initialized as well as the NDI listener (so it can populate the combo box with available NDI devices). If your selected audio device is broken or has a damaged driver then the production interface could hang or crash on startup. In this case it would help to disconnect the problematic audio device and try to open WATCHOUT again. What type of media item does your show file contain? What you also can do is to check the Window's event viewer and look for clues under Windows Logs->Application. 0 Quote Link to comment Share on other sites More sharing options...
Moderator Miro Posted December 28, 2017 Moderator Report Share Posted December 28, 2017 Michele, unfortunately this is a limitation/bug in 6.2 and we are working on a solution. Also the playhead is reset when recalling a layout preset and this one will also be solved in an upcoming bugfix release. 0 Quote Link to comment Share on other sites More sharing options...
SweetHorizon Posted January 13, 2018 Report Share Posted January 13, 2018 I no longer see an icon to indicate location of audio file in the stage window. 0 Quote Link to comment Share on other sites More sharing options...
screenshaper Posted January 15, 2018 Report Share Posted January 15, 2018 I no longer see an icon to indicate location of audio file in the stage window.I noticed this happens only if you have sound device set as "none" on production PC preferences 0 Quote Link to comment Share on other sites More sharing options...
Thomas Leong Posted January 15, 2018 Report Share Posted January 15, 2018 Thomas, compared to 6.1.6 the selected audio device is initialized as well as the NDI listener (so it can populate the combo box with available NDI devices). If your selected audio device is broken or has a damaged driver then the production interface could hang or crash on startup. In this case it would help to disconnect the problematic audio device and try to open WATCHOUT again. What type of media item does your show file contain? What you also can do is to check the Window's event viewer and look for clues under Windows Logs->Application. Sorry Miro, I seem to have missed your reply. I have since deleted the .watch file and not tested again. It was using a layout preset too and a 3d.obj file, so I can't say what caused my problem then. If you could check another problem I found today with 6.2 using Corner Tween on 3 small video .mp4 files trying to map each file to a basic 3-sided cube. On adding a second video with Corner Tween to the Stage and playing (the two videos - first and second), this second video starts to blink and add artifacts to other areas of the Stage Display. Adding the third video to the other face of the cube does not solve it. Tested only on Production PC, not online to Display PC. I then recreated the scenario with 6.1.6 and all three videos each with Corner Tween mapped nicely to the cube. No blinking, no artifacts. Thomas 0 Quote Link to comment Share on other sites More sharing options...
Thomas Leong Posted January 16, 2018 Report Share Posted January 16, 2018 Sorry Miro, I seem to have missed your reply. I have since deleted the .watch file and not tested again. It was using a layout preset too and a 3d.obj file, so I can't say what caused my problem then. If you could check another problem I found today with 6.2 using Corner Tween on 3 small video .mp4 files trying to map each file to a basic 3-sided cube. On adding a second video with Corner Tween to the Stage and playing (the two videos - first and second), this second video starts to blink and add artifacts to other areas of the Stage Display. Adding the third video to the other face of the cube does not solve it. Tested only on Production PC, not online to Display PC. I then recreated the scenario with 6.1.6 and all three videos each with Corner Tween mapped nicely to the cube. No blinking, no artifacts. Thomas Hi Miro, Apologies. Please ignore the above re Corner Tween artifacts in 6.2. Tested on another Production PC today, and it was not there. Then remembered that the first PC had an old graphics card in it. So that was probably the problem. Thomas 0 Quote Link to comment Share on other sites More sharing options...
Member Michael Scheck Posted January 21, 2018 Member Report Share Posted January 21, 2018 Miro and Erik: Is there a date for the mentioned "upcoming bugfix release" yet? Regards, Michael 0 Quote Link to comment Share on other sites More sharing options...
ibmcclain Posted January 23, 2018 Report Share Posted January 23, 2018 The "Delete Time" Function crashes 6.2, and corrupts the file to instantly crash upon attempting to open again. 0 Quote Link to comment Share on other sites More sharing options...
Jason H Thompson Posted January 24, 2018 Author Report Share Posted January 24, 2018 When adding text in Watchout, if I use the period on the number keypad it types ".n" Also, I wish that the export Movie function didn't crash when using Hap codec files. 0 Quote Link to comment Share on other sites More sharing options...
Erik Rönnqvist Posted January 25, 2018 Report Share Posted January 25, 2018 Are you somehow trying to export to a Hap file, or are you trying to export a show containing hap file(s), and in that case which format are you trying to export to? /Erik 0 Quote Link to comment Share on other sites More sharing options...
Playground Posted January 26, 2018 Report Share Posted January 26, 2018 Hello Just upgraded to 6.2.1 from 6.2.0 I am running a few simple tests. I have found that Watchout is not seeing the audio embeded on a HAP file that i used with the previous version fine I realise the work around is to split off a seperate wav file but I am curious why its not working. I had the opposite problem in 6.2.0 where Watchout did not read or recognize audio on a pro res file Now the pro res audio is playing but the Hap is not. I re encoded the pro res to Hap through adobe media encoder and the quicktime HAP codec. Cheers Ben Watchout tech FMAV 0 Quote Link to comment Share on other sites More sharing options...
Jason H Thompson Posted January 27, 2018 Author Report Share Posted January 27, 2018 I think I solved my exporting the timeline to a movie issue by turning off Auto Save. Changing that one thing allowed the export even with the HAP codec files in it. 0 Quote Link to comment Share on other sites More sharing options...
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